Returns & Refunds
Returns & Refunds
Last updated: August 20, 2026
At WearVoyage, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below and any applicable consumer protection laws.
Order Cancellation
You may request to cancel your order before it has been shipped.
If your cancellation request is accepted before shipment, you will receive a full refund to your original payment method.
Once an order has been shipped, it can no longer be cancelled. However, you may request a return after receiving the product in accordance with this policy.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product should:
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Be unused and in its original condition
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Include the original packaging and included accessories
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Not show signs of damage, modification, or excessive use
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Be accompanied by proof of purchase
Before sending any product back, please contact our customer support team first. We will provide the appropriate return instructions and return address.
Please do not send a return to the address on the original package without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide your order number and clear photos or videos showing the issue.
Depending on the circumstances, we may offer a replacement, repair, or full refund. Where the issue is caused by our error or a defective product, we will cover the applicable return shipping costs.
Non-Returnable Items
Returns may not be accepted for:
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Products that have been used or assembled beyond what is reasonably necessary to inspect the product
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Products that have been damaged or modified after delivery
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Products returned without the original accessories or packaging where these are necessary for the return
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Customised or personalised products, where applicable
Nothing in this section affects your mandatory consumer rights under applicable law.
Return Shipping Costs
If you return an item because you have changed your mind or no longer want the product, you are generally responsible for the return shipping costs, unless applicable law provides otherwise.
If the return is due to a defective, damaged, incorrect, or otherwise faulty product, WearVoyage will cover the reasonable return shipping costs.
We do not charge restocking fees.
Refunds
Once we receive your returned product, we will inspect it and notify you of the outcome.
If your return is approved, the refund will be issued to your original payment method.
Refunds are generally processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank or payment account again.
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Contact your card issuer or payment provider.
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Contact your bank if necessary.
If you have completed these steps and still cannot locate your refund, please contact us.
European Consumer Rights
If you are located in the European Union or another jurisdiction with mandatory consumer protection laws, you may have additional statutory rights, including rights relating to withdrawal, defective products, refunds, and remedies.
Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded.
Contact Us
If you have any questions about returns, refunds, or your order, please contact our customer support team:
Email: support@wearvoyage.com
We are happy to assist you and will do our best to resolve your request as efficiently as possible.